Latest posts
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How to Create a Customer Support System for Digital Products Without Building a Help Desk
A digital product may be automated, but the customer experience is not completely automatic. Someone may buy your ebook and lose the download email. A course customer may forget a password. A buyer may not understand where to begin. A payment may appear successful while product access does not arrive. Someone may ask whether a…
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How to Create a Customer Onboarding System for a Digital Product
A digital product customer onboarding system begins the moment a buyer completes payment. The customer should immediately understand: A strong onboarding system does not overwhelm customers with every lesson, bonus, upgrade, and promotional offer at once. It gives the customer the right information in the order it is needed. The simplest onboarding process has six…