Latest posts
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How to Create a Digital Product Issue Log So Customer Problems Turn Into Better Products
A customer sends an email because a download link does not work. You fix it. A week later, another customer says the instructions on page 14 are confusing. You explain them. Then someone else cannot find the bonus file. You send the location. Each problem gets solved. But there is a hidden weakness in this…
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How to Build a Customer Feedback Loop for a Digital Product Without Chasing Every Suggestion
Customer feedback can help you improve an ebook, course, checklist, membership, template pack, or other digital product. It can also send you in ten different directions if every comment immediately becomes a new feature. One buyer may want shorter lessons. Another may want longer lessons. One wants more examples. Another wants fewer pages. Someone asks…